Shipping policy

What Shipping Insurance Covers

Damaged Packages
Lost or Stolen Packages

The cost of Shipping Insurance is based on the total value of your order and will be calculated automatically at checkout. Customers have the option to opt out of Shipping Insurance by unchecking the insurance box during the checkout process. Important:
If Shipping Insurance is declined, the customer acknowledges that EZwhelp is not responsible for items that are damaged, lost, or stolen during transit.

Complete details on Shipping Insurance.

Our Commitment - EZwhelp takes every precaution to ensure your order arrives safely:

All fragile items are securely packaged. "Fragile" and handling labels are applied as needed.
Signature confirmation is required on whelping boxes and all orders over $300 for added security. See below.

SIGNATURE REQUIREMENT POLICY:

All orders containing a whelping box and/or a value over $300 will REQUIRE A SIGNATURE upon delivery. EZwhelp will provide each customer with the tracking information for their packages so they can track the delivery and plan to be home to sign for the package.

*Orders returned to EZwhelp because carrier could not get a signature will be charged for the shipping costs. A refund on the order will be issued minus the cost of shipping.

SHIPPING OPTIONS: During checkout you will typically be able to select from UPS and USPS shipping options. We offer FREE Shipping for orders over $99 to the Contiguous U.S. (Lower 48 States). Orders will be sent via UPS Ground or USPS Priority Mail at the discretion of EZwhelp.com. EZwhelp is also not responsible for any shipping delays caused by carriers.

We require 1 - 2 business days to process your order. The majority of orders ship out in 1 business day. We do not ship on Saturdays, Sundays, or major holidays. To calculate the delivery date, add this processing time to your shipping method transit time. For example, UPS "Next Day" shipping for an order placed on Monday, would be delivered no later than Thursday (order received on Monday, add 2 days to ship which is Wednesday, then receive order on Thursday). We are always willing to try to ship earlier. Contact us to confirm.

Considering USPS Priority Mail?

We always recommend UPS shipping. In our experience, USPS often does not deliver according to their claims. When they say "1 business day" or "2 business days" this is only an estimation. These estimates do not come from our website, they are provided directly from the USPS during your checkout. USPS is a good option only for non-urgent and low cost orders. We cannot take responsibility for USPS orders. We will only be able to safely deliver your package to the USPS and provide you with a tracking number.

We will not ship orders over $150 via USPS. For these orders, if Priority Mail is selected, we will ship via UPS Ground. Please refer to our map of UPS Ground Services for transit times.