Policies

Thank you for reviewing our policies. If you have any questions or concerns, please contact us before placing your order. We are happy to help!

SHIPPING

During checkout you will typically be able to select from UPS and USPS shipping options. We require up to 2 business days to process your order. To calculate the delivery date, add this processing time to your shipping method transit time. For example, UPS "Next Day" shipping for an order placed on Monday, would be delivered no later than Thursday (order received on Monday, add 2 days to ship which is Wednesday, then receive order on Thursday). We are always willing to try to ship earlier. Contact us to confirm.

Considering USPS Priority Mail?

We always recommend UPS shipping. In our experience, USPS often does not deliver according to their claims. When they say "1 business day" or "2 business days" this is only an estimation. These estimates do not come from our website, they are provided directly from the USPS during your checkout. USPS is a good option only for non-urgent and low cost orders. We cannot take responsibility for USPS orders. We will only be able to safely deliver your package to the USPS and provide you with a tracking number.

We will not ship orders over $150 via USPS. For these orders, if Priority Mail is selected, we will ship via UPS Ground. Please refer to our map of UPS Ground Services for transit times.

SHIPMENT RETURNS & CORRECTIONS

We have a 30 day return and/or correction policy. Upon receipt of your order please check all boxes for contents and quality issues. If 30 days have passed since your purchase, unfortunately we cannot offer you refunds or replacements.

To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that are not in new and unused condition may be partially refunded at our discretion.

You must contact us before returning your item(s).

In cases of product defects we reserve the right to either replace the item, repair the item, or refund its price.

We will not refund or cover any shipping charges.

 

REFUNDS (if applicable)

After you have contacted us, and once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If your return is approved then your refund will be processed and a credit will automatically be applied to your original method of payment. Shipping charges will not be refunded.

 

SALE ITEMS (if applicable)

Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.

 

OUR SHIPPING ADDRESS

To return your product, please contact us first for approval. Then ship your product to:

EZwhelp
14851 NW 83rd Ter
Fanning Springs, Florida 32693

All shipping costs are non-refundable.