Thank you for reviewing our policies. If you have any questions or concerns, please contact us before placing your order. We are happy to help!
During checkout you will typically be able to select from UPS and USPS shipping options. We offer FREE Shipping for orders over $125 to the Contiguous U.S. (Lower 48 States). Orders will be sent via UPS Ground or USPS Priority Mail at the discretion of EZwhelp.com. EZwhelp is also not responsible for any shipping delays caused by carriers.
We require up to 2 business days to process your order. To calculate the delivery date, add this processing time to your shipping method transit time. For example, UPS "Next Day" shipping for an order placed on Monday, would be delivered no later than Thursday (order received on Monday, add 2 days to ship which is Wednesday, then receive order on Thursday). We are always willing to try to ship earlier. Contact us to confirm.
Considering USPS Priority Mail?
We will not ship orders over $150 via USPS. For these orders, if Priority Mail is selected, we will ship via UPS Ground. Please refer to our map of UPS Ground Services for transit times.
SHIPMENT RETURNS & CORRECTIONS
We have a 30 day return and/or correction policy. Upon receipt of your order please check all boxes for contents and quality issues. If 30 days have passed since your purchase, unfortunately we cannot offer you refunds or replacements.
To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that are not in new and unused condition may be partially refunded at our discretion. Items that have pet odors or smoke odors may be partially refunded at our discretion.
You must contact us before returning your item(s). Items that are returned to us without contact will not be refunded.
In cases of product defects we reserve the right to either replace the item, repair the item, or refund its price.
We will not refund or cover any shipping charges.
REFUNDS (if applicable)
After you have contacted us, and once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If your return is approved then your refund will be processed and a credit will automatically be applied to your original method of payment. Shipping charges will not be refunded.
SALE ITEMS (if applicable)
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.
OUR SHIPPING ADDRESSTo return your product, please contact us first for approval. Then ship your product to:
1346 Oakbrook Dr Suite 170B
Norcross, GA 30093
All shipping costs are non-refundable.
INTERNATIONAL ORDERS/POLICY (Shipping Suspended)
Due to global events, our international shipping facility is closing its doors and will no longer be offering us international shipping. We are very sorry for this unfortunate situation and we hope to find another option in the near future.
Our best recommendation for international shipping is to choose a package forwarding company. With package forwarding companies, you will be able to set up an account and they will provide you with a US shipping address. Place an order on our website with that shipping address and we can fulfill the order.
When the order arrives to the package forwarder, they will process the packages for international shipping. You will work out the international shipping costs and payment with them.
Some important information regarding international shipping:
- If you are ordering any of the following items, there is a $150 shipping charge increase because of the items weight or package dimensions.
- 7'x6' Fab System Whopper Box (78 lbs)
- 4'x6' Fab System Rail Assembly Kit (63 inches long)
Regarding whelping box sizes:
- It is very important to measure your bitch to determine the appropriate size. Our size recommendation chart is only a recommendation and we cannot guarantee it will be right for your bitch. That is your responsibility as you know your dog best. ****We do not cover any shipping costs for returns or cancelled orders that have already shipped.****
Please also be aware that you, the buyer, are responsible for paying the Landed Costs (Duty & Tax). Refusal of delivered items will not receive refunds.
We apologize - some items are not available for International Shipping while others may only be available with purchase of a whelping box.
Hawaii/Alaska/US Territory Shipping
We strongly encourage you to make sure you buy exactly what you need.
Regarding whelping box sizes, it is very important to measure your bitch to determine the appropriate size. Our size recommendation chart is only a recommendation and we cannot guarantee it will be right for your bitch. That is your responsibility as you know your dog best. ****We do not cover any shipping costs for returns or cancelled orders that have already shipped.****
Because Ground rate shipping is higher than 2nd day air, we only offer shipping via UPS 2nd Day Air or Next Day Air. If you have any questions, please contact us.