Policies

Thank you for reviewing our policies. If you have any questions or concerns, please contact us before placing your order. We are happy to help!

SHIPPING

During checkout you will typically be able to select from UPS and USPS shipping options. We require up to 2 business days to process your order. To calculate the delivery date, add this processing time to your shipping method transit time. For example, UPS "Next Day" shipping for an order placed on Monday, would be delivered no later than Thursday (order received on Monday, add 2 days to ship which is Wednesday, then receive order on Thursday). We are always willing to try to ship earlier. Contact us to confirm.

Considering USPS Priority Mail?

We always recommend UPS shipping. In our experience, USPS often does not deliver according to their claims. When they say "1 business day" or "2 business days" this is only an estimation. These estimates do not come from our website, they are provided directly from the USPS during your checkout. USPS is a good option only for non-urgent and low cost orders. We cannot take responsibility for USPS orders. We will only be able to safely deliver your package to the USPS and provide you with a tracking number.

We will not ship orders over $150 via USPS. For these orders, if Priority Mail is selected, we will ship via UPS Ground. Please refer to our map of UPS Ground Services for transit times.

SHIPMENT RETURNS & CORRECTIONS

We have a 30 day return and/or correction policy. Upon receipt of your order please check all boxes for contents and quality issues. If 30 days have passed since your purchase, unfortunately we cannot offer you refunds or replacements.

To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that are not in new and unused condition may be partially refunded at our discretion.

You must contact us before returning your item(s). Items that are returned to us without contact will not be refunded.

In cases of product defects we reserve the right to either replace the item, repair the item, or refund its price.

We will not refund or cover any shipping charges.

 

REFUNDS (if applicable)

After you have contacted us, and once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If your return is approved then your refund will be processed and a credit will automatically be applied to your original method of payment. Shipping charges will not be refunded.

 

SALE ITEMS (if applicable)

Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.

 

OUR SHIPPING ADDRESS

To return your product, please contact us first for approval. Then ship your product to:

EZwhelp, Inc.
1346 Oakbrook Dr Suite 170B
Norcross, GA 30093

All shipping costs are non-refundable.

 

INTERNATIONAL ORDERS/POLICY (Coming Late August 2018)

We are excited to be open to international orders to select countries! As such, we strongly encourage you to make sure you buy exactly what you need. 

Regarding whelping box sizes, it is very important to measure your bitch to determine the appropriate size.  Our size recommendation chart is only a recommendation and we cannot guarantee it will be right for your bitch. That is your responsibility as you know your dog best.  ****We do not cover any shipping costs for returns or cancelled orders that have already shipped.****

Please also be aware that you, the buyer, are responsible for paying the Landed Costs (Duty & Tax).  *Note – during checkout the Landed Costs (Duty & Tax) are estimates only and may vary upon delivery. Refusal of delivered items will not receive full refunds and shipping is non-refundable.

International Orders will be processed for shipping within 1-3 business days.  Please allow an additional 10-16 days for international delivery.

We apologize - some items are not available for International Shipping while others may only be available with purchase of a whelping box.

Hawaii/Alaska/US Territory Shipping

We strongly encourage you to make sure you buy exactly what you need. 

Regarding whelping box sizes, it is very important to measure your bitch to determine the appropriate size.  Our size recommendation chart is only a recommendation and we cannot guarantee it will be right for your bitch. That is your responsibility as you know your dog best.  ****We do not cover any shipping costs for returns or cancelled orders that have already shipped.****

Because Ground rate shipping is higher than 2nd day air, we only offer shipping via UPS 2nd Day Air or Next Day Air. If you have any questions, please contact us.