EZwhelp ShipInsure Policy

EZwhelp offers Checkout+, which offers ShipInsure coverage on your entire order. ShipInsure provides peace of mind and comprehensive coverage in the event your order is damaged, lost, or stolen during transit while also streamlining the claims process in a quick and EZ service. 

What ShipInsure Covers

1. Damaged Packages (Must be reported within 2 days of delivery)
If your order arrives with damaged product(s) or part(s), EZwhelp will replace the affected items at no additional cost, including both product and shipping.
To initiate a replacement for damaged items, you should have received an email confirmation from ShipInsure with a link to "File Claim." Or by visiting https://ezwhelp.shipinsure.net. This services is available 24/7 with general response times within 4 hours.  A picture of the damages will be required to complete the claim process. If you have any questions, please reach out to us at: customer_service@ezwhelp.com or calling us direct (732)723-7787, Monday - Thursday during business hours. Replacements will be shipped once claim is approved.

2. Lost or Stolen Packages (Marked delivered? Must report within 2 days. No update on tracking? Must wait for 7 days without tracking update before filing claim.)
If your order is lost in transit or reported stolen after delivery, EZwhelp will replace the entire order free of charge, including shipping.
Before filing a claim, we kindly ask you to confirm the following:

• Have you checked with all household members to ensure the package was not received by someone else?

• Have you searched around your property, including porches, side doors, garages, or other secure areas where the package may have been placed?

• Have you checked with neighbors nearby in case the package was mistakenly delivered to the wrong address?

(While rare, we do see a few cases each year where deliveries were made to a neighbor or left in a concealed location.)

To initiate a replacement for lost or stolen items, you should have received an email confirmation from ShipInsure with a link to "File Claim." Or by visiting https://ezwhelp.shipinsure.net. This services is available 24/7 with general response times within 4 hours.  A picture of the damages will be required to complete the claim process. If you have any questions, please reach out to us at: customer_service@ezwhelp.com or calling us direct (732)723-7787, Monday - Thursday during business hours. Replacements will be shipped once claim is approved.

Cost and Coverage

The cost of ShipInsure will be shown as an option when checking out. Checkout+ to opt in to coverage, or checkout withouth coverage. Cost is based on the total value of your order and will be calculated automatically at checkout. 

Important:
If ShipInsure is declined, the customer acknowledges that EZwhelp is not responsible for items that are damaged, lost, or stolen during transit without an additional charge. 

Our Commitment

EZwhelp takes every precaution to ensure your order arrives safely:

• All fragile items are securely packaged.

• "Fragile" and handling labels are applied as needed.

• Signature confirmation is required on whelping boxes and all orders over $300 for added security.