Holiday Hours/Shipping

Our current holiday schedule: 

Closed Weekends: Not available Saturdays or Sundays. 

 November 2021:

  • Limited customer service availability November 18th and 19th. 
  • Closed November 25th (Thanksgiving) and 26th. 

December 2021:

  • Closing early December 23rd. 
  • Closed December 24th through 26th. 
  • Closed December 31st. 

    Packaging and Shipping Orders:

    • We will continue striving to ship orders out within 1 businiess day.
    • Orders placed on the last business day of the week and through the weekend will be shipped out on Monday or Tuesday depending on volume.
    • We do not ship out orders on weekends. 
    • When estimating delivery of your order, do not count on carriers to deliver on Saturdays or Sundays.  Business days only. 

    Customer Service:

    • Not available when closed. 
    • We will get back to you the day we return from being closed/return from weekends.
    • General hours (subject to change) are: 9 AM EST to 5 PM EST. 
    • We are not responsible for delivery delays by shipping carriers. 

    Shipping during the holidays can be crazy! We commit to you, our customers, that we will package and ship out your orders in a timely manner.  Once they are picked up by the carrier services, we have no control over the delivery times and dates.  It is entirely possible that there will be delays to the delivery of your packages, even packages that you might have paid extra for faster delivery (especially with USPS.)  If you need something quickly, DO NOT select USPS shipping.  UPS if much more reliable when delivering our packages. No carrier is guarantying delivery on time during the holidays.  We do not give refunds/compensation on orders for late deliveries.  

    We wish you all a happy Thanksgiving/Holidays/Christmas/Happy New Year! Don't forget to hug your loved ones and keep them close. 

    Much love and appreciation for your support of our small family run business,

    Your EZwhelp Family